Cancellation and Refunds

Last updated: 6 October 2026

This policy explains how cancellations and refunds work for services provided by MIE Design Private Limited, operating as CoLab.

1. Nature of our services

CoLab provides consulting and AI enablement services. Each engagement is governed by a written proposal or statement of work that sets out the scope, fees and payment schedule.

2. Cancellation

Either party may cancel an engagement by giving written notice as set out in the applicable proposal. Where no notice period is stated, a notice of 7 days applies.

3. Fees for work performed

Fees for work already performed, and costs already committed on the client’s behalf, up to the date of cancellation are payable and are not refundable.

4. Advances and unused amounts

Where a client has paid an advance or retainer, any portion relating to work not yet performed is refundable, after deducting work done and committed costs, as per the applicable proposal.

5. Requesting a refund

To request a refund, write to akhil@colabglobal.org with your invoice or payment reference. We review and respond within 5 business days.

6. Refund method and timeline

Approved refunds are made to the original payment method and processed within 7 to 10 business days. The time to reflect depends on your bank or card provider.

7. Contact

For any question about cancellations or refunds, write to akhil@colabglobal.org or to our registered address.